Contact Us

1. 7-Day Return Window
Return or exchange items within 7 days of delivery if defective, wrong size, or wrong item sent.

2. Condition Requirements
Item must be unworn, unwashed, with original tags and packaging intact.

3. How to Return - 1 Click
Click below to start return request on WhatsApp. Send order details + photos.

📱 Request Return on WhatsApp

4. Pickup & Return Shipping
Free pickup for Nairobi & Kitui customers. Pickup scheduled 2-5pm next day after approval.
Other towns: Customer pays return shipping to Nairobi.

5. Refunds & Exchanges
M-Pesa refund within 24 hours after we receive + inspect item. Exchanges subject to stock.

6. Non-Returnable Items
Sale items, custom orders, undergarments, worn/washed items.